Delivery & returns

1–2 working days for office-to-office delivery, and from 1 working day for delivery to an address. The estimate excludes the day the parcel is handed to the courier, weekends and public holidays, and may be extended for reasons outside our control or the carrier's.

The final delivery cost is shown at checkout and calculated automatically from the parcel weight, the destination locality and the method you choose.

• Office to office, same locality: 35 lei.
• Office to office, between localities: 45 lei.
• Courier delivery to an address: +25 lei on top of the above.
• Nova Post packaging: 8–34 lei depending on weight.
• Free delivery on orders over 500 lei.

Parcels are held free of charge for 7 working days at a Nova Post office and 3 working days in a parcel locker. After that, storage fees apply or the parcel is returned to the sender.

Faulty, wrong or non-conforming product: the return is free for you and TerraDava covers the cost.

Change of mind: you can return unopened products within 14 days of receipt. The Nova Post return tariff, 70 lei for parcels up to 30 kg, is paid by the buyer.

Opened or partly used products (food and opened cosmetics) cannot be returned for hygiene reasons, unless they are faulty.

For now we take international orders by phone or email. The buyer covers the full delivery cost, parcels go through customs control, and any duties or VAT in the destination country are the recipient's responsibility.